I'm reviewing the book 27 Tough Questions Pastors Ask by Dick Hardy. For those of you that are in church work or considering work, you should buy this book. It is filled with practical insights from a pastoral perspective. Here are some of my favorite quotes from chapter 24.
How do we create a sustainable welcoming culture?
...the sense of welcoming new people to the family gets harder and harder the longer the church exists. (164)
Building a culture of evangelism starts in the pulpit - it must be seen as your heartbeat. (164)
Develope a culture of evangelism and guests will return because of relationship. (164)
When people give of their time and resources thier arms are open. When arms are open, guests feel it. (165)
...not meeting guests is analagous to a senior sales manager saying he is too busy directing things to meet with a new prospect who shows up on the showroom floor. (165)
Whatever you do make sure you provde the very best for your guests. (165)
Go visit your guest. This must be done right... No effort should be made to enter the house. (166)
You will get smaller attendance than your monthly guest count, but those who attend [a Sunday welcome lunch] will be the most interested in the church. (166)
Make sure your signage make sense to those on the outside, not just folks on the inside. (166)
Be consistent. The same level of consistent friendliness and openness must pervade your church culture. (167)
...Kent Mankins - hey, I know this guy! :)