I'm reviewing the book 27 Tough Questions Pastors Ask by Dick Hardy. For those of you that are in church work or considering work, you should buy this book. It is filled with practical insights from a pastoral perspective. Here are some of my favorite quotes from chapter 26.
Greeters are frontline faces for your church. They can make you or break you.
Do not assume that everyone knows how to greet. They don't. (176)
When passing out bulletins the greeter should always give a genuine verbal welcome to the church.
Make sure greeters have plenty of hand sanitizer nearby and that people coming to church know they do.
If your churches chooses to not have greeters shake hands, then you as the senior pastor need to communicate that at some point from the pulpit.
The greeter needs to avoid at all costs looking past the person they are greeting in that moment. (177)
It is important that greeters non get caught up in the fun of weekly reconnecting with friends to the exclusion of identifying guests.
..when assistance is needed a system needs to be in place for care to be provided.
If assistance in the form of a wheelchair is needed, the greeter needs to konw where to get one. (178)
I urge you in the strongest possible way to take the filling of these positions seriously.
Then train, train, and retrain those folks to be all they can be for you and for the church. (179)